Changes are nothing new and can happen at any given time or location. Sometimes, changes must happen in an organisation or else it will die (Deutschman 2007). A leader who is skilled in influencing people will have a better success in managing and leading the change in the organisation (Long 2012: 18). The change can be difficult and hard to achieve due to the personality of the individual especially those that are resistant to the change (Mullins 2010: 753).
Even though the reaction of the people to the change may be unpredictable or irrational, the change can still be manageable if it is done correctly (Reh 2014). It is said that for the change to be successful, sufficient number of people is needed for the change other than the leader. If the people wanting the change are more than 75%, the implementation of the change will be easier and the success rate of the change will higher as well (Kotter and Cohen 2002).
Figure 1: Leading a positive change in business (Source: Melara 2010).
Figure 2: It is not the strongest of the species that survives (Source: Purrington 2015).
While some people may be comfortable with the change and the challenges that came with it, there are still others that prefer the same status quo that they are comfortable in and refuse to accept or strongly resist the change (Mullins 2010: 753). There are many reasons which results in a person to be resistance to the change. However, the result will be disastrous if those that resist to the change are not managed properly and may even affect the company in various way like lack in cooperation of employees, drop in performance, or even worst the company may even cease to exist (Riley 2012).
Bad or no changes in the business at crucial time may lead the business into failure as can be seen in the BlackBerry case. BlackBerry was a successful smartphone maker but the growth of new products by Apple and Samsung had caused the company to lose most of their customers (Finkelstein 2014). It was reported that Mr. Heins, CEO of BlackBerry, did not take the advice on emphasizing the keyboard features which was still popular and instead went with the touchscreen feature for BlackBerry 10 product which was the cause of the drop in sales (Silcoff, McNish, and Ladurantaye 2013). The drop in market share is due to the failure of the new products which is not in accordance to the preference of the customers (Arthur 2013).
Figure 3: Thorsten Heins leaves BlackBerry (Source: Rowinski 2013).
Table 1: Common reasons why change is resisted (Source: Riley 2012).
Kurt Lewin’s introduction of the change management model in the 1950s has been beneficial for many managers in planning and managing the change in the organisation. The first step Unfreezing involves recognizing the insufficiency in old methods and ensuring that most employees are ready for the change itself. This can sometimes be difficult especially for those that resist to the change. It also requires the leader to have good influential skill in making them want to accept the change. The next step which is Change will be the execution of the change itself like developing new ways of doing things or even new attitudes. The final step which is Refreezing will be the implementation of the change and ensuring that the change is establish in the organisation (O’Loughlin 2013).
Figure 4: Organisation Development for Leaders (Source: O’Loughlin 2013).
Video 1: Lewin’s 3-step Organizational Change Model (Source: Vasquez and To 2012).
Another model which is more detailed and can be used in changing an organisation will be the eight-step process by Kotter (Kotter 1995). It is stated that this model by Kotter has a better understanding in managing change. The model also consists of detailed steps in ensuring a more appropriate changing process in the organisation (Stragalas 2010: 37). The main strength of this model will be in the urgency creation process and also the team guiding process (Gough 2009). These two important steps are very strong especially in determine where the change is required and instigating the change. After these two steps have been completed, the next step will be to maintain the change until it has been integrated into the organisation.
Figure 5: Eight-step process model (Source: Kotter International 2016).
The late Steve Jobs of Apple was one of the successful leaders that understood the importance and also the needs of change. Before his return, Apple was on the brink of dying mainly due to the lack in innovation (Yarow 2011). After his return to Apple in 1998, he made necessary changes to the company like changing the company to be more focus on the customers instead of just the profit (Denning 2011). His other strategies will be introducing and producing just only four core products which were the desktops and also portable devices (Fell 2011). By ensuring the hard work of the employees, the company was able to be revived.
Video 2: Steve Jobs interviewed just before returning to Apple (Source: Phillip 2011).
Leaders must also be aware that the change may not always work like what work in one place may not work in another. It is important for the leaders to understand that change is important in the company and that the change also requires people in order to make it work so that the organisation can grow and be able sustain itself against the increasing competition.
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